Protect Your Trip Payment with Travel Protection

The Provider’s Gold Seal Protection (GSP) plan is payable with your deposit only and is non-refundable and includes:

PRE-DEPARTURE CANCELLATIONCancellation by you for any reason without penalty prior to 30 days from the start date of your trip, either:

1. if no Force Majeure Event has occurred when you cancel, the value of your Trip Pre-payment will be refunded; or
2. if a Force Majeure Event has occurred causing you to cancel, the Trip Pre-payment will be converted to a Future Travel Credit (FTC) of the same value.

The FTC must be used for a trip with Costsaver or a trip on one of The Travel Corporation sister brands which departs within 24 months of your cancellation and no part of it can be redeemed for cash. If the price of the new trip is higher than the FTC, you will be responsible for the additional cost. If the price of the new trip is lower than the FTC, an FTC for the difference will be provided. Cancellation within 30 days, standard brochure cancellation policy applies.

ON YOUR TRIPShould you, or someone in your booking, leave at any time during the trip for personal sickness reasons or be required to return to Asia due to injury, illness or death of an Immediate Family Member, you and the person in your booking (up to a maximum of 2 guests per booking) will be *refunded up to US$70 per person per day for the unused portion of the itinerary (in some cases hotels require a one-night cancellation fee). A medical certificate in relation to your Immediate Family Member is required. Backdated certificates will not be accepted.

For the purposes of this clause, Immediately Family Member means a parent, spouse or partner, sibling, or child. *Refund is for 2 guests/per room on GSP.

 

For the purposes of this clause, Trip Pre-payment means all funds received by Costsaver in respect of the land component of a trip excluding funds for:

• additional hotel nights not booked through Costsaver.
• airline tickets (whether included as part of or additional to the trip);
• Third Party Travel Products;
• the GSP cost;
• any related cancellation or rebooking costs; and
• any cancellation costs and fees imposed by your travel agent.

Note: GSP is only available for up to 9 guests on a group booking on a set departure and needs to be booked with names and per person deposits at the time of booking the group. GSP is not available on custom groups.